Returns and Exchange
Every Eyewear Essentials frame is checked for hinge alignment, lens fit and finish before it is packed and dispatched from Chandni Chowk, Delhi. If something is still wrong with the product itself, we will make it right.
Please record your unboxing
When your parcel arrives, please record a short video while opening it, starting with the sealed package and showing the frame clearly. This unboxing video is what lets us approve a defect, damage or wrong-item claim quickly, so please keep it until you are happy with your order.
What we accept
We accept return and exchange requests for manufacturing defects, such as a faulty hinge, a lens that is loose or cracked from the factory, or a frame that arrives broken. Please raise your request within 7 days of delivery.
Size, fit and style
As every pair is checked and packed individually, we are unable to accept returns or exchanges for size, fit or a change of mind. We know buying eyewear online can feel uncertain, so here is how we help you get it right:
- Check the size first. Every product lists its lens, bridge and temple size in millimetres. Compare these with a pair you already wear using our size guide.
- Ask us before you order. Message us on WhatsApp at +91 98188 80612 and we will help you choose the right size and shape.
- Small adjustments are easy. If a frame feels slightly tight or loose, most frames can be adjusted in a few minutes by any local optician.
How to raise a request
WhatsApp us at +91 98188 80612 or email hello@eyewearessentials.com with your order number, name and phone number, along with your unboxing video and clear photos showing the defect. Please keep the product unused beyond the defect, in its original packaging with the case and cloth. Items sent back without our approval may not be accepted.
Courier charges
A flat courier charge of ₹120 applies to every approved return or exchange, covering pickup and re-delivery. We will share how to pay it when we confirm your request.
Refunds
If a replacement is not possible, approved refunds are processed to the original payment method. For cash-on-delivery orders, we refund to a bank account or UPI ID you share with us. Bank or payment provider processing times may vary.
Warranty
Selected products include a 6-month warranty on manufacturing defects only. Wear and tear, scratches, accidental damage, misuse, and colour fading from rough use are not covered.
For help, email hello@eyewearessentials.com or call +91 98188 80612.